Fortune Lounge group of casinos

FairCasinos · Posted: Sat Feb 22, 2003 11:33 am

You can access the casinos from www.fortunelounge.com

Update 2006: They currently have a lot of free spins promotions with no obligation. I don't recommend Fortune Lounge group but they are pretty safe to play at and you might win a lot with the free spins so you could give them a go. The group is popular but have been guilty of allowing spam advertising quite recently. They were dumped much earlier at FairCasinos.com mainly for unclear fraud detection methods that I wasn't sure about.

They use Microgaming software. This group is now quite popular. I've had issues with them regarding promotions and the customer service isn't great (not always responsive to emails) but they are not blacklisted as of yet (EDIT: They are now).

FairCasinos · Posted: Mon Mar 31, 2003 7:07 am

This group may soon be in the blacklist if the problems aren't resolved. They were bordeline already. They seem to have put stop payments on some checks without notifying players and without any satisfactory reason.

more info : http://www.winneronline.com/ubb/Forum1/HTML/006108.html

FairCasinos · Posted: Sun May 25, 2003 2:11 am

There have been reports (as I alluded to earlier) that this group sometimes cancel checks after sending them. I have been in contact with this group, and they say they only cancel checks if fraud is suspected.

I'm not sure why the cheques are sent in the first place if fraud is suspected, but they are not cancelled solely because a player has not sent verification documents (as has been reported).

Verification documents are sometimes asked for, but cheques will not be sent until Fortune Lounge receives them. The confusion also lies in there being many Fortune Lounge casinos and players may only require documents pertaining to one casino and still get paid from the others. In my experience with this group, the email asking for verification doesn't detail which account. I received an email asking for documents but thought I still got the cheques without having to send the info but they were from the other accounts. A missing cheque that never arrived was from the casino that I still needed to send documents to. My other cheques weren't cancelled even though I hadn't sent the documents.

UPDATE: I checked (when I finally found the email) and the email did actually say which account it was about. I had to sign a $600 purchase and send copies of the card and ID. The thing was that I got the refund, anyway. I just didn't get the winnings. I recently cashed out from the account again after sending the documents.

Toots · Posted: Sat May 31, 2003 6:15 pm

For what its worth I wouldnt touch these people with a bargepole - too many reports of stopped cheques for my liking.

I am also fed up of receiving thier spam-mail - even if I unsubscribe I still get the weekly offer of ......................................

I HATE SPAM

FortuneLounge · Posted: Wed Jun 04, 2003 9:53 am

I can understand that you are concerned about the reports of cancelled checks.

Checks are only cancelled where we have established fraud. Unfortunately in some cases fraud is only established after the check was issued - mostly when other player accounts are opened that have identifiable links with the player who has cashed in. (these are cases where players manipulate the registration details)

The criticism we (quite rightly) received was not because we cancel checks but because we failed to inform players that checks were cancelled. We have since implemented several procedures to ensure that we communicate check cancellations to players.

This issue has also been blown out of proportion somewhat as we only cancel on average 1 check per week. The interesting fact, though, is that I have not received a single reply from any player who I have invited to contact me personally after complaining about a cancelled check in a forum.

We are seriously committed to resolve our service inadequacies and feedback from the forums are of great importance to us.

In terms of the spam issue - I absolutely agree as unwanted mail is a major irritation. If you contact me I will personally ensure that you do not receive any unwanted mail from us.

I can be mailed at vpops@fortunelounge.com

VP Operations
Fortune Lounge

Toots · Posted: Sun Jul 06, 2003 3:58 am

Well its taken a while but I have finally re-deposited at this casino group again and will give them the benefit of the doubt so far.

Will post here later any feedback - good OR bad !

Toots · Posted: Sun Jul 13, 2003 6:12 am

I deposited at Royal Vegas and Vegas Villa and cashed out for a profit at Vegas Villa and broke even at Royal Vegas. Both payments were made to Neteller within 4 working days.

I actually pulled a fast one at both in that I withdrew my deposit BEFORE they added the bonuses ( I think that it is allowed in thier T+Cs anyway).
The Vegas Villa payment went without a problem - the Royal Vegas cashin was reversed by them although was sorted out with a quick email - thier reason was that I had outstanding WR from months ago. I even got a phone call from CS to check that everything was ok after my email.

Full marks to thier CS for this one - I have also deposited again this weekend for a 150% bonus - why Ive neglected these in the past I dont know

For what its worth I play Sicbo here - the chance of losing a 150% bonus on a 5x D+B are VERY remote if you take it easy on the big/small bet options. The house edge on this type of bet is 2.77% (same as roulette which is not allowed

) - it would take a house edge of 12.00% for me to lose all of my bonus on the 150% bonus or 20.00% to lose all including my deposit. My favourite aspect about this game however is the speed - I think that I can play over 10 hands per minute

FairCasinos · Posted: Wed Jul 23, 2003 12:29 am

I'm afraid these are dumped for now. There are still unresolved complaints about confiscation of winnings and even deposits. I'm still awaiting bonuses to be credited from recent offers. Emails to customer support or even VPops@fortunelounge.com (who registered with this forum) have not helped.

FairCasinos · Posted: Tue Jul 29, 2003 6:36 pm

I've noticed I have somehow missed emails from VPops that were sent to me on 21st July. Not sure if everything is going to be resolved yet.

redfawn · Posted: Fri Feb 27, 2004 9:32 pm

I have deposited at all their casinos with so much money and I dont anymore. Nothing but problems.

Tricon11 · Posted: Fri Feb 27, 2004 10:55 pm

That is odd. I played and cashed out at these Fortune Lounge casinos during this time frame in 2003. I did not have any problems.
Vince

buttkiss56 · Posted: Fri Jul 23, 2004 6:19 pm

i too have played at a few of fortune lounge casinos and cashed out without a problem but then that was last year, so i will wait a bit before i deposit there again

Starfire · Posted: Sat Jul 24, 2004 10:03 am

Announcer · Posted: Fri Sep 17, 2004 12:27 pm

benroles's review for 7 Sultans
====================================

not a great one any more.

Support: Poor
Website: OK
Promos: OK
Software: Very Good
Payout Speed: OK

Personal Rating: 4/10

--- September 17, 2004, 8:27 am EST ---

====================================

This is an automatically generated copy of a review written in the review section of the site

Announcer · Posted: Thu Sep 23, 2004 12:56 am

VegasBaby58's review for 7 Sultans
====================================

Support: OK
Website: Good
Promos: Good
Software: Good
Payout Speed: OK

Personal Rating: 5/10

--- September 22, 2004, 8:56 pm EST ---

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This is an automatically generated copy of a review written in the review section of the site

Announcer · Posted: Fri Oct 01, 2004 2:37 am

VegasBaby58's review for 7 Sultans
====================================

Support: OK
Website: Good
Promos: Good
Software: Good
Payout Speed: OK

Personal Rating: 5/10

--- September 22, 2004, 8:56 pm EST ---

====================================

VegasBaby58's updated review for 7 Sultans
====================================

7 Sultans used to be one of the best for customer service and speed of payout. I'm not sure what's happening there but things have went down hill the last year or so. It's a shame too. They've been around a long time and I feel they should be gaining ground, not losing it. : (

Support: OK
Website: OK
Promos: Good
Software: Good
Payout Speed: OK

Personal Rating: 3/10

--- September 30, 2004, 10:37 pm EST ---

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This is an automatically generated copy of a review written in the review section of the site

Announcer · Posted: Sun Oct 31, 2004 3:14 pm

kkmonster9's review for 7 Sultans
====================================

I am a vip at the fortune lounge casino, I did ok at 7 sultans, lost at the other ones except royal vegas I hit a 3k slot, over a period of eight months I lost money after being ahead I only play when they offer match play of $100. with no strings attach, they call me on the phone and this is how I get match play.

Support: Not Rated
Website: Not Rated
Promos: Not Rated
Software: Not Rated
Payout Speed: Not Rated

Personal rating out of 10: Not Rated

--- October 31, 2004, 10:14 am EST ---

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This is an automatically generated copy of a review written in the review section of the site

angredd · Posted: Mon Feb 07, 2005 11:32 am

I THOUHT THESE GUYS WERE SUPPOSED TO BE SO REPUTABLE!!

I DEP 40.00 THAT GOT LOST IT TOOK 11 DAYS 4 EMAIL OF THE SAME CREDIT CARD REPORT AND HOURS AND HOURS EMAIL PHONE CALLS ETC. THEY FINALLY "GAVE" ME 40 ALMOST NON CASHABLE. AT FIRST THEY ACTED LIKE THIS COULDN'T POSSIBLY HAVE HAPPENED AND THAT I WAS LYING, TO WILL BE REOLVED IN 24 HRS TO WERE RESEARCHING YOUR "QUERY". THE CSR PEOPLE ARE ALL LIKE ROBOTS RECEITING THE SAME MONOLOGUE "PER TERMS AND CONDITIONS" BONUSES WERE NOT CREDITED UNTIL THE LAST MINUTE OF THE T&C' S SAID I WOULDN'T PLAY AGAIN AND A "SUPPOSED" MGR SAID HE WOULD STARTGIVING ME PERSONAL BONUS OFFERS WENT BACK AND NOTHING BUT HOOP JUMPING FOR ANYTHING I NEEDED. I'M NOT A "HIGH ROLLER" BUT AM LOYAL AND DEP AROUND 500.00 OR SO OVER 2 MONTHS "ALOT 4 ME"
I WAS MADE TO FEEL LIKE I WAS A BEGGAR ASKING FOR SOMETHING OF THEM. I AM VERY DISALLUSIONED BY THEM AND DON'T GET HOW THEY GET SUCK GREAT PR THANKS ANGREDD@AOL.COM

FairCasinos · Posted: Thu Jun 09, 2005 2:45 pm

Does anyone have any more comments about this group? When I dumped them, I'd heard from a player in Canada who had huge problems getting paid. I dumped them here as they didn't explain the reasons to me. He in the end only got his deposit back only after six months and no winnings. Another player who asked for my help with their win of over $2000, finally got paid only after I contacted the casino. The player was a friend of the other player who only got his deposit back. The were from Ukraine originally and didn't have good English and I didn't believe what the casino rep was saying about them being involved in a russian syndicate!

I also had probelms claiming promotions twice at this group but got them eventually months later with great difficulty.

Announcer · Posted: Fri Jul 29, 2005 1:51 am

Redbren's review for 7 Sultans
====================================

Support: Very Good
Website: Very Good
Promos: OK
Software: Very Good
Payout Speed: Excellent

Personal Rating: 8/10

--- July 28, 2005, 9:51 pm EST ---

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This is an automatically generated copy of a review written in the review section of the site

Ronny · Posted: Mon Aug 01, 2005 9:39 pm

Is this casino still dumped?

I recently deposited $100, called twice to verify I'd met the 200% deposit match and won over $2000, getting lucky with the slots and playing BJ.

I just sent in a withdrawal of $1050 by courier check.

It's my first time playing online casino's and I'm quite anxious.

Announcer · Posted: Mon Aug 01, 2005 9:47 pm

sunspun's review for Vegas Villa
====================================

I played here with the free $10 bonus no deposit required so I didn't have any experience with their cashier - especially since I lost the $10 in probably 10 seconds!

Support: Very Good
Website: Excellent
Promos: OK
Software: Excellent
Payout Speed: Not Rated

Personal Rating: 5/10

--- August 1, 2005, 5:47 pm EST ---

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This is an automatically generated copy of a review written in the review section of the site

Ronny · Posted: Thu Aug 04, 2005 5:54 am

Just thought I'd follow up, they've sent out my check already by courier and I should be receiving it within a few days.

I turned $100 into a few thousand in a few short days. So far they've been excellent in all regards.

angredd, I run a company myself. Take into consideration sometimes things will get lost among staff members.

Next time if the management promised you personal credits, ask them to send you a written or email copy of such a promise.

These things do happen even to the best of them. With all large companies there will tend to be some amount of bureaucracy.

Judging by all the statistics I've seen on several casinos $3000 in a couple days seems like a pretty rare win

.

I'll let you guys know how it all fairs out. Hopefully this can score a point for FL in getting out of the dumped stage.

FairCasinos · Posted: Thu Aug 04, 2005 9:32 am

Well you should have no problems receiving your payout, Ronny. It's just that they have had strange problems before which I've also experienced regarding promotions not being credited and taking a long time to resolve. They have also denied winnings and deposits to some players after detecting some sort of bonus abuse although in the cases I was dealing with, there didn't seem to be any abuse other than the guy had a Russian name. The casino rep claimed he was part of a Russian syndicate of hundreds of members taking advantage of the bonus offers but it just didn't make any sense. He was in Canada after moving from Ukraine and joined the casino from a well known casino bonus site. He finally only got his deposit back 6 months later but his winnings were kept by the casino. A friend of his also had problems but was luckier and managed to get winnings eventually amounting to over $2000 after initially being locked out too.

Announcer · Posted: Mon Aug 08, 2005 1:32 am

sunspun's review for 7 Sultans
====================================

Wow - i haven't even thought about this casino in such a long time. It was one of the first ones I ever played at, but I only played at it that one time. And that was way before I had ever made a deposit at any online casino, so I just played there with their free bonus with no deposit required. I remember it was the first time I found out that once you download and register at a casino online, in general, you won't have to re-refister there if you should happen to remove and then want to reinstall the same casino again later. I remember I was really curious to know how they did that, how they could still have your information on file , even though you had completely removed the program from your computer and then redownloaded and reinstalled it again. That was beofre I knew anything about cookies.

Support: Not Rated
Website: Excellent
Promos: Good
Software: Excellent
Payout Speed: Not Rated

Personal Rating: 7/10

--- August 7, 2005, 9:32 pm EST ---

====================================

This is an automatically generated copy of a review written in the review section of the site

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