DO not play in casino tropez!!!!!!!!!!!!!!they won't pay

[ksky213]

This is what happened I made a deposit of $100 on aug 3 and after a few hours of gameplayed i was up $8. The balance read $208 ($100 for the bonus) I've decide to make a withdrawal of all my money becoz i don't think i will be back due to their weak gameplay and graphic. which was $108, i gave up the bonus becoz they're unarcheieveable (i think it was 15x, no BJ, roulette and craps. only video poker). So on the next day i received an e-mail saying I did not qualified for the bonus becoz i did not play enough games therefore my $ will be credit back to my acct. So i wrote an email reply saying i will forfeit the bonus and wish to have my funds withdrawal. so on the next day i still have the same email saying i did not qualified......After that i logged on my acct and the balance now read $108, I assumed they have already subtracted the bonus. I called the company and told them about my situation, a rep goes by the name Tamika says Sir, you cannot make a withdrawal becoz you did not qualified for the bonus so i says i know i am not qualified but i don't want the bonus. she says those money on the acct is the bonus then she says $100 bonus plus those $8 you've won was wagered using our bonus. I was like ?????. Then i asked what about my initial $100 deposit? she goes i can only go by whatever the computer says. I told her that's impossible i did not lose my $100 then she's says the usual crap "there's nothing i can do sir" blah blah blah.......... we went back and forth for like 5 min then i remembered there's game history. I told her checked the game history. After a while she came back on the phone but did not make any apologies instead she says " sir, even though those are real money i still can't make a withdrawal becoz you didn't qualified for the bonus" So for like the forth time i says i don't want the bonus. And finally i said I cannot make a withdrawal even though those money are mine and she hesitated a little and says yes. This is like walking in to a casino with $100 and they won't let you walk out with your own money unless u wagerd on slot machine for $1500. This is the first time i've ever heard of something like this. We went back and forth again and was put on hold for like 10 min. after the whole 20min conversation she finally offer me my $100 back.Hopefully, just hopefully i will receive my $100 bank draft in 3 weeks. And as for the $8 wininng? forget it they won't pay and they have no intention to do so. I am really glad i only deposited a $100 otherwise i know it will be forever gone. So people, remember only to play in a reputable online casino only!!!!

[FairCasinos]

Main thread about this group is here


By the way, if you don't want a bonus that is automatically credited you should ask them to remove it before you wager anything. Most places will not give you the bonus unless you want it and claim it but if you get it automatically, you shouldn't play or you will be accepting the terms of the offer. Usually, once you've received a bonus, they won't allow you to withdraw anything unless you've wagered enough for the bonus offer.

[yosbree]

I find that very unfair to you, it is so hard to even meet the wager requirements on any bonus anywhere, they just keep getting steeper and steeper, unless you get a really good hit you dont stand a chance, I hope you get your money.

[Starfire]

[Starfire]

I have a different issue with them but I also would advise people NOT to play here. They are practicing very deceptive marketing and their support is not their own, but is Playtech operated support that can't do anything more for you then say "that's the way things are, live with it." I don't call that support.

I could careless about a Free $10 offer. I mean, if I want to playI can deposit and play like I do all the time. If I wanted a free $10 THAT bad, trust me, I could ask any number of the casinos I do deposit at regularly and not have a problem finding several that would say yes. Because I am a good depositing player and loyal to the casinos I do play.

Well, yesterday someone showed me a Free $10 to new players at Casino Tropez. Knowing that their sister casino Del Rio offers exclsuive Free $10 offers to specific advertisers that is not valid unless through the approved affiliate, I knew this could be the same here. So I checked carefully the URL to see what advertisers domain I was on.

The url started with http://www.casinotropez.com

That by the way IS Casino Tropez's correct url.

So I assumed (big mistake) that since this was their main domain and the offer was hosted on their site..it was valid. WRONG!

They would not honor it. They told me that it was not their site but looked just like their site. They also told me that many people did get the $10 this way. But continued that this was not their site and it was only valid through approved advertisers, even though it looks like their site, it was not. The support person I spoke to was named Anthony. He said that they have no control over this. Which I then told him that is not true and they do have control over this. Not only was it on their domain, which it is. But even if it wasn't, if they get complaints and an affiliate has an offer up that they shouldn't, the affiliate manager should contact that affiliate and ask them to please remove it and not allow them to continue making money by new sign ups they're getting using a deceptive marketing tactic. And if the affiliate doesn't comply, his/her affiliate account should be closed. In my opinion, if they know someone has a Free offer up that is not approved or valid and their getting complaints about it and are aware of it, but do nothing, but allow it to continue........ that's the same as condoning this.

His answer to that was that they have complained about this themselves. See, the person I spoke to was actually employed by Playtech, Playtech support. Playtech offers support to many of the Playtech Casinos so they don't have to provide that themselves. They don't have to hire and maintains a full staff of support, when they can have Playtech do it for them for whatever fee. Cheaper maybe for some, and less headaches maybe, but the quality cannot be so good.

In my opinion, given the facts that the offer was on the casinotropez.com domain, to say this was not their site was a bold faced lie. And in my opinion if they have an offer on their site anywhere, they should honor it, period. There's nothing that ticks me off more than to be lied to and treated as if I'm that stupid. How can you trust a casino that lies to you like that? How can you trust a casino when what you find on their website they won't honor and will lie and say it's not theirs but just looks like theirs and say such stupid things? You can't know what part of their website is valid and what's not. So if it says the wagering requirements are blah blah blah... just think.. you might then find out that they don't want to honor that either and tell you that THAT's not their website either, but just looks like theirs. What kind of stupid way of handling things is that?

Just so you see what I'm talking about, here's the links:

http://www.casinotropez.com/*/ex1/pop_ex1.html


http://www.casinotropez.com/*/ex1/

Look at the two links. Notice they both start with http://www.casinotropez.com. Support did confirm with me both on the telephone and chat that http://www.casinotropez.com IS their site.
But Anthony in chat said that the links above are NOT theirs, it only looks like theirs.

Ok, I know their affiliate program, Casino Pays offers mirror sites in zip format, you can download from within the program. I don't care for that myself. But the links above are live pages that are extentions from their main domain. The support person flat out lied. Just like when you go to their website and then click on promotions, it will go to http://www.casinotropez.com/promotions.html The /promotions.html part is how it always is and does not take you off of their site, it's just another page on their site. Same as the links above. So why do they do this and they lie to players afterwards? DON'T PLAY THERE AND SUPPORT THESE DECEPTIVE MARKETING TACTICS!!!

To top it all off, one of he last things this support person Anthony said to me during my 2nd chat with him, was: "Obviously you're not a very serious gambler or you wouldn't be making such a big deal about a free $10.00."

That comment took me over the top. Mind you, this was way beyond a free $10 at this point. I was had not asked him even a 2nd time for that. That was just a low blow to try and put this on me when he had no good answer for the offer and why they weren't honoring it.

The matter was then and is now about "DECEPTIVE MARKETING" and being lied to about it not being their site and all the rest of the stupid things I was told. It's about being reputable or not reputable and about being trustworth or not. And the bottom line is, Casino Tropez is absolutely NOT trustworthy. That became clear very fast.

I tried to call the affiliate side today. I wanted to talk to them and be fair about things before I made any type of negative postings. I rarely, and I mean almost NEVER post anything negative about any casino. I try to always resolve things directly and don't believe in bashing casinos or trashing them really. But this situation was just WRONG. And I don't mean that I didn't get the $10. If he would have said it's an expired offer and the web designer has been out and has not been able to take it off yet, or something to those lines.. I would have said "No Problem". But to be lied to and then insulted with the comment about me not being a very serious gambler since I'm making such an issue, is not acceptable. The lie takes all trust out the door with it.

I called the toll free number on the affiliate site and could not get through. I got some recording. I called support to see if there was another number or if there was someone they could transfer me to, after being on hold for a good 5 minutes or more, and being asked my name, account number, etc, I was told there is no other number and to email them. Which I have done. Now I'll wait to see what their reply is about whether or not http://www.casinotropez.com does not mean that anything after that IS theirs or at the very least they DO have control over it.

DO NOT TRUST TROPEZ.
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http://www.hpgambling.com

[sunspun]

Wow, they sound really dodgy to me too. I noticed when I went to that link you provided that the $10 bonus requires you to register a credit card with them. I guess you had already done that before they told you they wouldn't honor their offer? I think I'd be a little concerned about them having my credit card information.
I'd like to know what you said BACK to the guy who told you you must not be "a very serious gambler"! Have a feeling it may not be printable though!
I guess by saying that, he's also saying that they don't care about us unless we are "serious gamblers" (whatever that means). Actually, if he thought about it, he'd probably admit that the serious gamblers are the ones who worry them!
I also was very annoyed by the exit popups on their site. When you close their site, a popup asks, "Would you like to visit another casino?" Gives you the choice to answer OK or CANCEL. But even if u click CANCEL, you get one anyway. Happens EVERY time you close. Seems like with the number of cookies I noticed they used, that they would've made one telling that exit popup not to appear to visitors who had just seen it.
Good luck with these issues, both of you.

[Starfire]

Yes, of course I had already registered my credit card.

The bit about me not being a very serious gambler really set me off. I told him this wasn't about the $10. It was about their deceptive marketing practices. I hadn't asked for that more than once. The entire rest of the conversation was an argument about that site not being theirs and them having no control over it and all the wishy washy things he said like "a lot of people do get the $10 that way" but not explaining what he meant. It was like it was a hit and miss chance you may or may not. I didn't think anything he said was making any sense at all.

The exit pop-ups are maddening for sure!

Cookies from Tropez and Del Rio (amongst others) are automatically blocked when I run Spybot S&D. It doesn't affect logging into the casino I don't think.

I wrote the affiliate address yesterday and so far have received no reply. My attempts to call were fruitless too. And support has no answers.
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http://www.hpgambling.com

[Starfire]

UPDATE:

The toll free number works now.

I received an email from someone at Casino Partners and had a long conversation with him.

Apparently he doesn't think we are all bonus abusers. And apparently August 14th/15th was just one of those days. S.N.A.F.U., Murphey's Law, whatever.

The link with the $10 Free is as I thought it was, meant for specific affiliates.

I am relieved to know that they do acknowledge that it is their domain and this person in support that I had chat with this day, must have had a bad day or something.

I do believe that Casino Tropez is not intentionally trying to trick anyone, but the issue with the promotion at the link offering the Free $10 is more of a broken wheel that needs to be fixed.

After speaking to the Casino Partners representative, I am relieved to know that maybe their support representative needs to review the way he handles queries and perhaps some changes needs to be made...............but deceit isn't their intention.

I'm hoping that they'll find the chat log I had that day with support and waiting for their feedback on our chat dialogue that day. I'm confident this matter will be resolved though.
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http://www.hpgambling.com